Frequenty Asked Questions
What methods of payments do you accept?
Cash, Visa, MasterCard, Discover and American Express are accepted. We are unable to accept EBT cards.
How far in advance should I order my cake?
Below are recommended time frames, however all cake orders are subject to business availability.
Cake orders: 72-hour advance notice
Custom Design Cakes (Defined as anything NOT listed on our website): 14 days notice
Custom Shape, 3D and Tiered Cakes: 14+ days notice
Weekends, holidays and seasons all vary our capability to accommodate orders, so when in doubt, order early!
Do you require payment for an order?
Payment options vary by order type with payment guidelines below:
All online orders require full payment at the time of ordering
Large event orders such as weddings or large corporate events require a deposit during placement and payment in full 2 weeks prior to your pickup date.
How do I change or cancel my order?
We understand that things happen quickly! You can call the bakery at 651-731-3323 or stop in to make changes to your order. We ask for a full 48 hours’ notice on any change or cancellation of your order, as our production team reviews and begins their prep within that time frame. There are no exceptions to this requirement.
What if I need a cake today?
We have decorated cakes and tortes available in our stores that we can write an inscription on top. Stop in today to see our wide selection and ask our knowledgeable team members to assist you.
Can I put a picture on my cake?
Yes! Order your custom edible image cake at shop.dorothyannbakery.com
I want a Gender Reveal cake. Can you make that?
We offer tinted filling to make this occasion special for you. We require our minimum 72-hour notice to place your order but will accept a call back with the gender color with a 24-hour notice of the order pickup date. We can be contacted by a third party with that information as long as they know the name/date of the order.
We are planning a last minute reception for a death in our family. Can you do anything?
We are sorry for your loss and always do our very best to make special accommodations for you and your family in your time of grieving. Call us to see how we can best assist you quickly.
Can I design my own cake?
Certainly! We do offer custom decorating to make your vision become a reality. Prices will vary based on requested design. Custom designs are limited based on a number of factors, such as total volume booked, holiday seasons and appointment availability. Please book early to ensure your vision can come to life!
Can I have a filling in my cake?
Yes! All our round cakes come with a filling included. Our sheet cakes do not have a filling but one can be added for an additional charge. Cut-out sheet cakes can not have filling.
Do you deliver?
We offer deliveries to businesses and venues for an additional charge. Residential deliveries are usually not accepted. Please call the store for availability.
Can your facility produce product with the absence of nuts?
Although nuts are not in every recipe, trace amounts of tree nuts/peanuts remain on our equipment. We can never guarantee the absence of nuts. We highly recommend that if you have an airborne allergy or are unsure about your limits to refrain from eating our products.
Do you have any products that are Gluten Free?
Our “No Gluten Added” line is currently in progress and we are working on expanding options. While we are not a gluten free facility and cannot guarantee the absence of gluten, we make products that are made without gluten ingredients. We consider these “no gluten added” products.
Do you have any products that are Vegan or Sugar-free?
We offer a vegan snickerdoodle cupcake and a vegan chocolate bar with seasonal availability.
We offer Heart Bread and European Cracked Wheat bread that are sugar free.